Shipping and Refunds Policy

Shipping Policy

Shipping Information:

 

How Costs Are Calculated: Shipping charges are automatically determined at checkout based on your delivery address and the weight of your items.

 

Clear Pricing: You’ll see the full shipping cost before finalising your order, so there are no surprises or hidden fees.

Delivery Details

 

Estimated Arrival: Delivery times vary depending on your location. Once your order has been sent, you’ll receive a confirmation email. If you’ve chosen a tracked service, this email will include your tracking details.

 

International:  For international shipping please contact us at haven3official@gmail.com and we will be able to provide this information to you.

 

Delays & Tracking:

 

Possible Delays: We aim to dispatch orders within 2 business days, but factors outside our control - such as weather or courier disruptions - may occasionally cause delays. We appreciate your patience in these situations.

 

Order Tracking: If you selected a tracked shipping option, you’ll receive a tracking number once your parcel is on its way, allowing you to follow its progress.

 

Customer Care:

 

Need Help? If you have any questions about your order or need assistance, please reach out to our support team at haven3official@gmail.com

NOTE: We are not responsible for shipping carrier delays.

Friendly Support

Free Shipping
on orders of 3 or more devices

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

For international shipping please contact us at haven3official@gmail.com and we will be able to provide this information to you.

Refunds Policy

Our Guarantee: We’re so confident you’ll love your Haven3 that we offer a 30‑day money‑back guarantee. Simply reach out to us within 30 days of receiving your order, and we’ll refund the purchase price—no hassle, no questions asked.

 

Important Information:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping fees are non‑refundable unless the item is faulty or we’ve made an error with your order.
  • Returned products must be unused and sent back in their original packaging to be eligible for a refund.

Refund Timeline: Once your return has been received at our warehouse, please allow 3–5 business days for processing. We’ll keep you updated throughout the process so you know exactly where things stand.

To start the refund process, please contact our team at haven3official@gmail.com

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at haven3official@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.