frequently asked questions

Product & Usage

How does the triple-stage system work?

Haven3 activates in three powerful stages:

Pull to trigger: A quick pull sets off a piercing 130dB alarm and flashing light.
Visual deterrent: The strobe draws attention and disorients threats.
Ongoing light mode: A side switch lets you keep the light on—steady or flashing—for visibility during walks or commutes.

It’s designed to escalate attention fast and give you control in any situation.

Is Haven3 easy to use?

Yes—intentionally so. Haven3 is built for instinctive use under pressure.

Pull to activate—no buttons to fumble with.
Click to light—choose steady or flashing mode.
Clip and go—attach to your bag, keys, or clothing.

No stress. Just immediate protection when you need it.

Does it connect to emergency services?

Haven3 is a standalone alarm - it doesn’t require apps or subscriptions. Its 130dB siren and flashing light are designed to:

Alert people nearby
Deter threats instantly
Help you get attention fast

For added safety, many users pair Haven3 with their phone’s emergency call shortcut or location-sharing with emergency contacts.

How long does the battery last?

Haven3 is rechargeable, with a 6 month stand by battery life on each full charge. The Haven3 lasts for around 10 minutes siren activation (depending on last charge and how many uses since last full charge).

After each full charge, you’ll get:

Hundreds of activations per set
A low-battery indicator so you’re never caught off guard

It’s built to be reliable, even if it sits quietly on your bag for months.

Is it waterproof?

Haven3 is water-resistant, not fully waterproof. It’s built to handle:

Rainy commutes
Splashes and spills
Humid conditions

Shipping & Warranty

Where do you ship?

Shipping Information:

How Costs Are Calculated: Shipping charges are automatically determined at checkout based on your delivery address and the weight of your items.

Clear Pricing: You’ll see the full shipping cost before finalising your order, so there are no surprises or hidden fees.

Delivery Details

Estimated Arrival: Delivery times vary depending on your location. Once your order has been sent, you’ll receive a confirmation email. If you’ve chosen a tracked service, this email will include your tracking details.

International: For international shipping please contact us at haven3official@gmail.com and we will be able to provide this information to you.

Delays & Tracking:

Possible Delays: We aim to dispatch orders within 2 business days, but factors outside our control - such as weather or courier disruptions - may occasionally cause delays. We appreciate your patience in these situations.

Order Tracking: If you selected a tracked shipping option, you’ll receive a tracking number once your parcel is on its way, allowing you to follow its progress.

Customer Care:

Need Help? If you have any questions about your order or need assistance, please reach out to our support team at haven3official@gmail.com

What’s your return policy?

Our Guarantee: We’re so confident you’ll love your Haven3 that we offer a 30‑day money‑back guarantee. Simply reach out to us within 30 days of receiving your order, and we’ll refund the purchase price—no hassle, no questions asked.

Important Information:

Return shipping costs are the responsibility of the customer.
Original shipping fees are non‑refundable unless the item is faulty or we’ve made an error with your order.
Returned products must be unused and sent back in their original packaging to be eligible for a refund.

Refund Timeline: Once your return has been received at our warehouse, please allow 3–5 business days for processing. We’ll keep you updated throughout the process so you know exactly where things stand.

To start the refund process, please contact our team at haven3official@gmail.com

Is there a warranty?

Haven3 comes with a 12 month warranty on all parts.

How long does delivery take?

Domestic: Delivery times vary depending on your location. Once your order has been sent, you’ll receive a confirmation email. If you’ve chosen a tracked service, this email will include your tracking details.

International: For international shipping please contact us at haven3official@gmail.com and we will be able to provide this information to you.

Can I track my order?

If you selected a tracked shipping option, you’ll receive a tracking number once your parcel is on its way, allowing you to follow its progress.

Safety & Privacy

Will my data be shared?

Your Privacy Matters: We respect and protect your personal information. Any details you share with us—such as your name, address, or contact information—are used solely to process your order and provide you with the best possible service.

We will never sell, trade, or share your data with third parties, except where required by law or to complete essential shipping and payment processes.

Your trust is important to us, and safeguarding your privacy is a core part of our commitment to you.

“Because safety isn’t just about our products - it’s about how we care for you at every step.”

Is Haven3 legal to carry everywhere?

Yes. Haven3 personal safety alarms are completely legal to carry in all locations across Australia and abroad.

They are permitted on airlines and can travel with you in both carry‑on and checked luggage, making them a reliable companion wherever life takes you. Whether you’re commuting, heading out for the evening, or flying interstate or overseas,

Haven3 is designed to give you peace of mind without restrictions.

Can it work without cellular service?

Yes - Haven3 is completely independent of cellular or Wi-Fi. It’s a physical alarm, not a digital device. That means:

No signal? Still works.
No app? Still works.
No subscription? Still works.

Whether you’re hiking, commuting, or traveling abroad, Haven3 is always ready.

Who receives my SOS alerts?

SOS alerts are received by anyone you have set up in your compatible mobile phone and that linked and active via bluetooth.

SOS alerts to your contacts are only sent once you have swiped to call Emergency Services.

Important Guidelines: Haven3 is designed as a personal safety alarm and functions as a deterrent device. For it to work effectively, the product must be set up and activated correctly according to the instructions provided. Please note that while Haven³ can help deter unwanted attention and provide reassurance, no device can guarantee your safety in every situation. We encourage all users to remain aware of their surroundings and use Haven³ as part of a broader approach to personal safety.

Can I customize alert settings?

Haven3 offers two light modes - steady and flashing - via a side switch. While the siren is fixed at 130dB for maximum impact, the light lets you: